Usability and usage of iTV services: lessons learned in an Austrian field trial

Regina Bernhaupt; Marianna Obrist; Manfred Tscheligi

doi:10.1145/1279540.1279546

Usability and usage of iTV services: lessons learned in an Austrian field trial

Regina Bernhaupt, Marianna Obrist, Manfred Tscheligi

Research output: Contribution to journal › Article › Academic › peer-review

26 Citations (Scopus)

Abstract

How users experience interactive TV (iTV) is determined by various factors; usability is a major one. In industry, usability is often seen as the key element that determines acceptance of new technologies by users. We present some of the results of an MHP-based (Multimedia Home Platform) iTV field trial in Salzburg, Austria concerning usability issues and iTV usage. We give an introduction to the field trial and an overview of its methods to ensure usability of iTV services and to measure their use. We present results from a usability test, give design recommendations, and discuss whether using iTV is an active or a passive user experience.

Original language	English
Article number	1281338
Journal	Computers in Entertainment
Volume	5
Issue number	2
DOIs	https://doi.org/10.1145/1279540.1279546
Publication status	Published - 1 Apr 2007
Externally published	Yes

Keywords

Interactivity
iTV services
MHP
Usability issues

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10.1145/1279540.1279546

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Usability and usage of iTV services: lessons learned in an Austrian field trial

Abstract

Keywords

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