Understanding interaction design processes

E. Goodman, E. Stolterman, R.L. Wakkary

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

109 Citations (Scopus)


There is an undesirable gap between HCI research aimed at influencing interaction design practice and the practitioners in question. To close this gap, we advocate a theoretical and methodological focus on the day-to-day, lived experience of designers. To date, this type of theory-generative, experientially oriented research has focused on the users of technologies, not the designers. In contrast, we propose that HCI researchers turn their attention to producing theories of interaction design practice that resonate with practitioners themselves. In part one of this paper, we describe the mismatch between HCI research and interaction design practices. Then we present vignettes from an observational study of commercial design practice to illustrate the issues at hand. In part two, we discuss methodological and theoretical changes in research practice that might support the goal of integrating HCI research with interaction design practices. We then discuss current research methods and theories to identify changes that might enlarge our view on practice. In part three, we elaborate on our theoretically minded agenda and a kind of ideal-type theory.
Original languageEnglish
Title of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '11)
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
ISBN (Print)978-1-4503-0228-9
Publication statusPublished - 2011
Externally publishedYes
Event29th Annual ACM Conference on Human Factors in Computing Systems, CHI 2011 - Vancouver, BC, Canada
Duration: 7 May 201112 May 2011
Conference number: 29


Conference29th Annual ACM Conference on Human Factors in Computing Systems, CHI 2011
Abbreviated titleCHI 2011
CityVancouver, BC
Internet address


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