Understanding Capability Progression: A Model for Defining Maturity Levels for Organizational Capabilities

Ginger Korsten, Baris Ozkan, Banu Aysolmaz, Daan Mul, Oktay Türetken

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

The pressure for organizations to gain and keep their competitive advantage necessitates continuous assessment and improvement of their capabilities. Maturity modeling has emerged as a management approach to guide organizations in developing and improving their capabilities, following a structured path for improvement within a specific domain. Existing research lacks a theoretically grounded model for defining maturity levels, particularly concerning organizational capabilities. This paper addresses this gap by introducing a model for defining maturity levels for organizational capabilities. Drawing on the Dreyfus model of skill acquisition, the model defines the characteristics of organizational capabilities across six maturity levels. The model is developed following design science research and demonstrated and evaluated in the development of a data analytics maturity model. The findings of the expert survey provided positive evidence regarding the validity, relevance, completeness, clarity, and utility. We emphasize the distinction between capability-based and process-based maturity levels and propose our model as a tool to support the development of capability-based maturity models in various domains.
Original languageEnglish
Title of host publicationEnterprise, Business-Process and Information Systems Modeling - 25th International Conference, BPMDS 2024, and 29th International Conference, EMMSAD 2024, Proceedings
Subtitle of host publication25th International Conference, BPMDS 2024, and 29th International Conference, EMMSAD 2024, Limassol, Cyprus, June 3–4, 2024, Proceedings
EditorsHan van der Aa, Dominik Bork, Rainer Schmidt, Arnon Sturm
PublisherSpringer
Pages355-371
Number of pages17
ISBN (Electronic)978-3-031-61007-3
ISBN (Print)978-3-031-61006-6
DOIs
Publication statusPublished - 31 May 2024
Event25th International Conference, BPMDS 2024, and 29th International Conference, EMMSAD 2024 - Limassol, Cyprus
Duration: 3 Jun 20244 Jun 2024

Publication series

NameLecture Notes in Business Information Processing (LNBIP)
Volume511
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference25th International Conference, BPMDS 2024, and 29th International Conference, EMMSAD 2024
Country/TerritoryCyprus
CityLimassol
Period3/06/244/06/24

Keywords

  • Capability Maturity Models
  • Maturity Levels
  • Organizational Capabilities

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