Typology of customer driven manufacturing

J.C. Wortmann

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The aim of this chapter has been to introduce a variety of customer driven manufacturing situations. This variety has been placed in a two-dimensional grid, which constitutes a typology. For some of these types, production management issues were discussed in section 6.3. It was concluded that an upstream customer order decoupling point causes top management to focus more on innovation first and sub sequently on individual customer orders. Uncertainty becomes less quantitative and more qualitative. Complexity goes upstream as well. Section 6.4 devoted attention to information systems. Transaction processing systems may focus on products, on resources or on work flows, or any combination of these. Furthermore, when the customer order decoupling point is moved upstream, the importance of decision support decreases and is replaced by the intelligent, rule-based support of document generation and by generative solutions to production information. This will be elaborated in Chapters 16, 27 and 29.
Original languageEnglish
Title of host publicationCustomer driven manufacturing
EditorsJ.C. Wortmann, D.R. Muntslag, P.J.M. Timmermans
Place of PublicationLondon
PublisherChapman & Hall
Number of pages464
Publication statusPublished - 1997


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