This article investigates (determinants of) travelers' needs concerning travel information, based on a web survey filled out by 488 individuals. It aims at narrowing down three identified gaps in empirical literature available on this topic. Firstly, instead of focusing on the influence of manifest factors on travelers' need for information, such as trip circumstances, this article addresses the role of behavioral factors, in specific travelers' perception of their own knowledge levels. Secondly, instead of focusing only on currently available types of travel information, such as information on travel time and cost, this article also discusses travelers' need for a number of more advanced types of travel information, such as personalized early warning functions. Thirdly, instead of focusing on travel by car or transit, this study considers travelers by both modes simultaneously, and makes comparisons between these two groups. A number of new empirical findings are reported.
Bibliographical noteFunding Information:
This article has been written in the context of the Personal Intelligent Travel Assistant (PITA) program, which is a collaboration between the Delft University of Technology and the Eindhoven University of Technology, and sponsored by NWO/Connekt. We would like to acknowledge Marloes Verhoeven for letting us use an email list collected by her for her own research. Finally, three anonymous referees are gratefully acknowledged for providing useful suggestions for improvement of an earlier version of this article.
- Web survey