Trade-offs in the performance of workflows - quantifying the impact of best practices

M.H. Jansen-Vullers, P.A.M. Kleingeld, M.W.N.C. Loosschilder, M. Netjes, H.A. Reijers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

8 Citations (Scopus)
121 Downloads (Pure)

Abstract

Business process redesign is one of the most powerful ways to boost business performance and to improve customer satisfaction [14]. A possible approach to business process redesign is using redesign best practices. A previous study identified a set of 29 different redesign best practices [18]. However, little is known about the exact impact of these redesign best practices on workflow performance. This study proposes an approach that can be used to quantify the impact of a business process redesign project on all dimensions of workflow performance. The approach consists of a large set of performance measures and a simulation toolkit. It supports the quantification of the impact of the implementation of redesign best practices, in order to determine what best practice or combination of best practices leads to the most favorable effect in a specific business process. The approach is developed based on a quantification project for the parallel best practice [8] and is validated with two other quantification projects, namely for the knockout and triage best practices.
Original languageEnglish
Title of host publicationRevised selected papers of the 5th International workshops on Business Process Management (BPM 2007) 24 September 2007, Brisbane, Australia
EditorsA. Hofstede, ter, B. Benatallah, H.Y. Paik
Place of PublicationBerlin
PublisherSpringer
Pages108-119
ISBN (Print)978-3-540-78237-7
DOIs
Publication statusPublished - 2008
Event3rd International Workshop on Business Process Design (BPD 2007), September 24, 2007, Brisbane, Australia - Brisbane, Australia
Duration: 24 Sep 200724 Sep 2007

Publication series

NameLecture Notes in Computer Science
Volume4928
ISSN (Print)0302-9743

Workshop

Workshop3rd International Workshop on Business Process Design (BPD 2007), September 24, 2007, Brisbane, Australia
Abbreviated titleBPD 2007
CountryAustralia
CityBrisbane
Period24/09/0724/09/07
OtherWorkshop held in conjunction with the 5th International Conference on Business Process Management (BPM 2007)

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