Towards the definition of a framework supporting high level reliability of services

F. Silva, C.-M. Chituc

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

2 Citations (Scopus)
1 Downloads (Pure)

Abstract

In today’s networked economy, an increasing need exists for companies to interact dynamically focusing on optimizing their skills and better serve their joint customers. Service oriented computing provides the means to achieve such objectives. This paper presents an approach towards the definition of a framework supporting a choreography of services built according to customer’s requirements. The proposed framework is built on a set of specific metrics that translates the high level reliability of a service, which are calculated at various levels of the choreography, focusing on four main dimensions: technical capacity and performance, product or service purchased, customer satisfaction perspective, and provider’s and business partners’ choreography. This approach is then illustrated and discussed with a case example from the automotive sector.
Original languageEnglish
Title of host publicationService-Oriented Computing - ICSOC 2012 Workshops, 12-15 November 2012, Shanghai, China
EditorsA. Ghose, H. Zhu, Q. Yu, A. Delis, Q.Z. Sheng
Place of PublicationBerlin
PublisherSpringer
Pages143-154
Number of pages12
ISBN (Electronic)978-3-642-37804-1
ISBN (Print)978-3-642-37804-1
DOIs
Publication statusPublished - 2013
Eventconference; ICSOC 2012 Workshops ICSOC 2012 Workshops, 12-15 November 2012, Shanghai, China - Shangai, China
Duration: 12 Nov 201215 Nov 2012

Publication series

NameLecture Notes in Computer Science
Volume7759

Conference

Conferenceconference; ICSOC 2012 Workshops ICSOC 2012 Workshops, 12-15 November 2012, Shanghai, China
CountryChina
CityShangai
Period12/11/1215/11/12
OtherICSOC 2012 Workshops

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