@inproceedings{4d9964df3aa34be591970476c584fdd5,
title = "Towards the definition of a framework supporting high level reliability of services",
abstract = "In today{\textquoteright}s networked economy, an increasing need exists for companies to interact dynamically focusing on optimizing their skills and better serve their joint customers. Service oriented computing provides the means to achieve such objectives. This paper presents an approach towards the definition of a framework supporting a choreography of services built according to customer{\textquoteright}s requirements. The proposed framework is built on a set of specific metrics that translates the high level reliability of a service, which are calculated at various levels of the choreography, focusing on four main dimensions: technical capacity and performance, product or service purchased, customer satisfaction perspective, and provider{\textquoteright}s and business partners{\textquoteright} choreography. This approach is then illustrated and discussed with a case example from the automotive sector.",
author = "F. Silva and C.-M. Chituc",
year = "2013",
doi = "10.1007/978-3-642-37804-1_16",
language = "English",
isbn = "978-3-642-37804-1",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "143--154",
editor = "A. Ghose and H. Zhu and Q. Yu and A. Delis and Q.Z. Sheng",
booktitle = "Service-Oriented Computing - ICSOC 2012 Workshops, 12-15 November 2012, Shanghai, China",
address = "Germany",
note = "conference; ICSOC 2012 Workshops ICSOC 2012 Workshops, 12-15 November 2012, Shanghai, China ; Conference date: 12-11-2012 Through 15-11-2012",
}