Towards multiagent-based simulation of knowledge management in teams

Ingo J. Timm, Jan Ole Berndt, Lukas Reuter, Thomas Ellwart, Conny H. Antoni, Anna Sophie Ulfert

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

8 Citations (Scopus)

Abstract

Today's digital workplaces are characterized by an increase in the amount of required knowledge as well as available information for teams of co-workers. Hence, the question arises: Which knowledge is necessary for team members to effectively and efficiently conduct their tasks in a given work context? To support the design and management of flexible teamwork, this paper integrates perspectives from psychology and business informatics into a multiagent-based simulation model for analyzing and optimizing knowledge practices. It uses the well-known job-shop-scheduling problem as a foundation to simulate the effects of generalist and specialist knowledge structures in teams. The results of the evaluation show that this approach is suitable for reproducing psychological findings about the effects of these structures on a team's work performance. This motivates a discussion of the capabilities and current shortcomings of that simulation model. From that discussion, the paper derives a research agenda for extending the presented approach to a method for designing, analyzing, and optimizing real-world knowledge management strategies of human teams.

Original languageEnglish
Title of host publicationProfessionelles Wissensmanagement
Subtitle of host publication9te Konferenz Professionelles Wissensmanagement, 5–7 April 2017
PublisherCEUR-WS.org
Pages25-40
Number of pages16
Publication statusPublished - 2017
Externally publishedYes
Event9te Konferenz Professionelles Wissensmanagement (Professional Knowledge Management) Karlsruhe, 2017
- Karlsruhe, Germany
Duration: 5 Apr 20177 Apr 2017
Conference number: 9

Publication series

NameCEUR Workshop Proceedings
PublisherCEUR-WS.org
Volume1821
ISSN (Print)1613-0073

Conference

Conference9te Konferenz Professionelles Wissensmanagement (Professional Knowledge Management) Karlsruhe, 2017
Country/TerritoryGermany
CityKarlsruhe
Period5/04/177/04/17

Keywords

  • Job-shop-scheduling
  • Knowledge management
  • Multiagent-based simulation
  • Optimization
  • Team cognitions

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