Abstract
In previous work, we discussed how cognitive biases may lead to issues in the design phases of the business process management lifecycle, such as the development of suboptimal process architectures and incomplete process models, the identification of irrelevant bottlenecks and weaknesses in a process, and the selection and implementation of confirmatory redesigns. This position paper makes a first step towards solving these issues through the use of debiasing techniques. Such techniques can be used to reduce or avoid the cognitive biases that potentially lead to BPM issues.
Original language | English |
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Title of host publication | Business Process Management Workshops - BPM 2017 International Workshops, Revised Papers |
Publisher | Springer |
Pages | 384-390 |
Number of pages | 7 |
ISBN (Print) | 9783319740294 |
DOIs | |
Publication status | Published - 2018 |
Event | 15th International Conference on Business Process Management (BPM 2017) - Barcelona, Spain Duration: 10 Sept 2017 → 15 Sept 2017 Conference number: 15 https://bpm2017.cs.upc.edu/ |
Publication series
Name | Lecture Notes in Business Information Processing |
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Volume | 308 |
ISSN (Print) | 1865-1348 |
Conference
Conference | 15th International Conference on Business Process Management (BPM 2017) |
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Abbreviated title | BPM 2017 |
Country/Territory | Spain |
City | Barcelona |
Period | 10/09/17 → 15/09/17 |
Internet address |
Keywords
- BPM issues
- BPM lifecycle
- BPM method
- Cognitive biases
- Debiasing techniques
- BPM issues BPM lifecycle