Towards a solution space for BPM issues based on debiasing techniques

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Abstract

In previous work, we discussed how cognitive biases may lead to issues in the design phases of the business process management lifecycle, such as the development of suboptimal process architectures and incomplete process models, the identification of irrelevant bottlenecks and weaknesses in a process, and the selection and implementation of confirmatory redesigns. This position paper makes a first step towards solving these issues through the use of debiasing techniques. Such techniques can be used to reduce or avoid the cognitive biases that potentially lead to BPM issues.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2017 International Workshops, Revised Papers
PublisherSpringer
Pages384-390
Number of pages7
ISBN (Print)9783319740294
DOIs
Publication statusPublished - 2018
Event15th International Conference on Business Process Management (BPM 2017) - Barcelona, Spain
Duration: 10 Sep 201715 Sep 2017
Conference number: 15
https://bpm2017.cs.upc.edu/

Publication series

NameLecture Notes in Business Information Processing
Volume308
ISSN (Print)1865-1348

Conference

Conference15th International Conference on Business Process Management (BPM 2017)
Abbreviated titleBPM 2017
Country/TerritorySpain
CityBarcelona
Period10/09/1715/09/17
Internet address

Keywords

  • BPM issues
  • BPM lifecycle
  • BPM method
  • Cognitive biases
  • Debiasing techniques
  • BPM issues BPM lifecycle

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