Towards a questionnaire for measuring affective benefits and costs of communication technologies

P. Markopoulos, S. Yarosh, G. Abowd

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    22 Citations (Scopus)
    4 Downloads (Pure)


    As CSCW creates and investigates technologies for social communication, it is important to understand the emotional benefits and costs of these systems. We propose the Affec-tive Benefits and Costs of Communication Technologies (ABCCT) questionnaire to supplement traditional qualita-tive methods of understanding communication media. We discuss the pilots of this survey with 45 children and 110 adults measuring the inter-item reliability of this instru-ment. We present the results of interviews with 14 children and 14 adults, which help confirm that the ABCCT measures the same constructs that may emerge through interview investigations. Finally, we demonstrate that the ABCCT is sensitive enough to discriminate between differ-ent communication technologies and has shown promise in some of its early adoption. Though the ABCCT is not with-out limitations, it may provide a way to compare technolo-gies in field deployments, draw findings across investiga-tions, and quantify the impact of specific design decisions.
    Original languageEnglish
    Title of host publicationCSCW '14: : Proceedings of the 17th ACM conference on Computer Supported Cooperative Work & Social Computing, February 15-19, 2014, Baltimore, Maryland
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery, Inc
    ISBN (Print)978-1-4503-2540-0
    Publication statusPublished - 2014

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