Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat

Matthew K. Miller; Regan L. Mandryk; Max V. Birk; Ansgar E. Depping; Tushita Patel

doi:10.1145/3025453.3025548

Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat

Matthew K. Miller, Regan L. Mandryk, Max V. Birk, Ansgar E. Depping, Tushita Patel

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

41 Citations (Scopus)

Abstract

Video chat is a popular form of computer-mediated communication in a range of contexts from online job interviews to chatting with friends. Although seeing your own video feedback is the predominant interface design, self-awareness research suggests that seeing oneself could induce self-consciousness and affect interaction. We created a custom video chat application and asked pairs of strangers to engage in an online personal information exchange task with or without video feedback. Feedback increased self-awareness and the use of socially-focused words, and decreased the use of words expressing certainty. In addition, mixed-gender dyads rated themselves as more socially orientated with feedback than without, which was reflected in an increased use of inclusive pronouns and affiliation words, and fewer words expressing discrepancy. However, with feedback, same-gender dyads reported greater task orientation than mixed-gender dyads reflected in increased use of task-relevant words. We discuss design implications in contexts from remote therapy to online dating.

Original language	English
Title of host publication	CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery, Inc
Pages	5271-5283
Number of pages	13
ISBN (Electronic)	9781450346559
ISBN (Print)	978-1-4503-4655-9
DOIs	https://doi.org/10.1145/3025453.3025548
Publication status	Published - 2 May 2017
Externally published	Yes
Event	35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017 - Colorado Convention Center, Denver, United States Duration: 6 May 2017 → 11 May 2017 Conference number: 35 https://chi2017.acm.org/ http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK (Link to publication in Scopus)

Conference

Conference	35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017
Abbreviated title	CHI 2017
Country/Territory	United States
City	Denver
Period	6/05/17 → 11/05/17
Internet address	https://chi2017.acm.org/ http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK (Link to publication in Scopus)

Keywords

CMC
CSCW
Feedback
Gender
Self-awareness
Video chat
feedback
gender
self-awareness

Access to Document

10.1145/3025453.3025548

Cite this

Miller, M. K., Mandryk, R. L., Birk, M. V., Depping, A. E., & Patel, T. (2017). Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems (pp. 5271-5283). Association for Computing Machinery, Inc. https://doi.org/10.1145/3025453.3025548

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abstract = "Video chat is a popular form of computer-mediated communication in a range of contexts from online job interviews to chatting with friends. Although seeing your own video feedback is the predominant interface design, self-awareness research suggests that seeing oneself could induce self-consciousness and affect interaction. We created a custom video chat application and asked pairs of strangers to engage in an online personal information exchange task with or without video feedback. Feedback increased self-awareness and the use of socially-focused words, and decreased the use of words expressing certainty. In addition, mixed-gender dyads rated themselves as more socially orientated with feedback than without, which was reflected in an increased use of inclusive pronouns and affiliation words, and fewer words expressing discrepancy. However, with feedback, same-gender dyads reported greater task orientation than mixed-gender dyads reflected in increased use of task-relevant words. We discuss design implications in contexts from remote therapy to online dating.",

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Miller, MK, Mandryk, RL, Birk, MV, Depping, AE & Patel, T 2017, Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat. in CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, Inc, pp. 5271-5283, 35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017, Denver, Colorado, United States, 6/05/17. https://doi.org/10.1145/3025453.3025548

Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat. / Miller, Matthew K.; Mandryk, Regan L.; Birk, Max V. et al.
CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, Inc, 2017. p. 5271-5283.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Patel, Tushita

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AB - Video chat is a popular form of computer-mediated communication in a range of contexts from online job interviews to chatting with friends. Although seeing your own video feedback is the predominant interface design, self-awareness research suggests that seeing oneself could induce self-consciousness and affect interaction. We created a custom video chat application and asked pairs of strangers to engage in an online personal information exchange task with or without video feedback. Feedback increased self-awareness and the use of socially-focused words, and decreased the use of words expressing certainty. In addition, mixed-gender dyads rated themselves as more socially orientated with feedback than without, which was reflected in an increased use of inclusive pronouns and affiliation words, and fewer words expressing discrepancy. However, with feedback, same-gender dyads reported greater task orientation than mixed-gender dyads reflected in increased use of task-relevant words. We discuss design implications in contexts from remote therapy to online dating.

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BT - CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems

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Y2 - 6 May 2017 through 11 May 2017

ER -

Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat

Abstract

Conference

Keywords

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