Through the looking glass: the effects of feedback on self-awareness and conversation during Video Chat

Matthew K. Miller, Regan L. Mandryk, Max V. Birk, Ansgar E. Depping, Tushita Patel

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

8 Citations (Scopus)

Abstract

Video chat is a popular form of computer-mediated communication in a range of contexts from online job interviews to chatting with friends. Although seeing your own video feedback is the predominant interface design, self-awareness research suggests that seeing oneself could induce self-consciousness and affect interaction. We created a custom video chat application and asked pairs of strangers to engage in an online personal information exchange task with or without video feedback. Feedback increased self-awareness and the use of socially-focused words, and decreased the use of words expressing certainty. In addition, mixed-gender dyads rated themselves as more socially orientated with feedback than without, which was reflected in an increased use of inclusive pronouns and affiliation words, and fewer words expressing discrepancy. However, with feedback, same-gender dyads reported greater task orientation than mixed-gender dyads reflected in increased use of task-relevant words. We discuss design implications in contexts from remote therapy to online dating.
Original languageEnglish
Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery, Inc
Pages5271-5283
Number of pages13
ISBN (Electronic)9781450346559
ISBN (Print)978-1-4503-4655-9
DOIs
Publication statusPublished - 2 May 2017
Externally publishedYes
Event35th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI 2017) - Colorado Convention Center, Denver, United States
Duration: 6 May 201711 May 2017
Conference number: 35
https://chi2017.acm.org/
http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK (Link to publication in Scopus)

Conference

Conference35th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI 2017)
Abbreviated titleACM CHI 2017
CountryUnited States
CityDenver
Period6/05/1711/05/17
Internet address

Keywords

  • CMC
  • CSCW
  • Feedback
  • Gender
  • Self-awareness
  • Video chat
  • feedback
  • gender
  • self-awareness

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