The power of negative feedback from an artificial agent to promote energy saving behavior

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4 Citations (Scopus)

Abstract

In this paper we analyze the role of negative feedback as provided by artificial agents. We examine the hypothesis that negative feedback offers substantial potential to enhance persuasive interventions aimed to change behavior. This hypothesis is tested based on a review of several studies using the same experimental paradigm that includes a virtual washing machine, in which users have to make choices how to program the washing machine. The studies show how the provision of positive and negative feedback influences these choices under various experimental conditions. Results show that negative feedback can be more effective than positive feedback, also independent of the presence of positive feedback. Negative feedback is in particular effective when the feedback is social instead of factual. Furthermore, the analysis suggests that the effect of negative feedback is enhanced under conditions of task similarity, which stimulate using the feedback for performance improvement. Finally, we show that negative feedback is superior to positive feedback under multiple goals conditions.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV
EditorsA. Marcus
Place of PublicationCham
PublisherSpringer
Pages328-338
Number of pages11
ISBN (Electronic)978-3-319-07638-6
ISBN (Print)9783319076379
DOIs
Publication statusPublished - 2014
Event3rd International Conference on Design, User Experience, and Usability (DUXU 2014), - Heraklion, Crete, Greece
Duration: 22 Jun 201427 Jun 2014
Conference number: 3

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 4
Volume8520 LNCS
ISSN (Print)03029743
ISSN (Electronic)16113349

Conference

Conference3rd International Conference on Design, User Experience, and Usability (DUXU 2014),
Abbreviated titleDUXU 2014
CountryGreece
CityHeraklion, Crete
Period22/06/1427/06/14
OtherHeld as part of HCI International 2014

Keywords

  • artificial social agents
  • Persuasive technology
  • social evaluation
  • sustainability

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  • Cite this

    Midden, C., & Ham, J. (2014). The power of negative feedback from an artificial agent to promote energy saving behavior. In A. Marcus (Ed.), Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV (pp. 328-338). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8520 LNCS, No. PART 4). Springer. https://doi.org/10.1007/978-3-319-07638-6_32