The power of negative feedback from an artificial agent to promote energy saving behavior

Cees Midden; Jaap Ham

doi:10.1007/978-3-319-07638-6_32

The power of negative feedback from an artificial agent to promote energy saving behavior

Cees Midden, Jaap Ham

Human Technology Interaction

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

10 Citations (Scopus)

2 Downloads (Pure)

Abstract

In this paper we analyze the role of negative feedback as provided by artificial agents. We examine the hypothesis that negative feedback offers substantial potential to enhance persuasive interventions aimed to change behavior. This hypothesis is tested based on a review of several studies using the same experimental paradigm that includes a virtual washing machine, in which users have to make choices how to program the washing machine. The studies show how the provision of positive and negative feedback influences these choices under various experimental conditions. Results show that negative feedback can be more effective than positive feedback, also independent of the presence of positive feedback. Negative feedback is in particular effective when the feedback is social instead of factual. Furthermore, the analysis suggests that the effect of negative feedback is enhanced under conditions of task similarity, which stimulate using the feedback for performance improvement. Finally, we show that negative feedback is superior to positive feedback under multiple goals conditions.

Original language	English
Title of host publication	Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV
Editors	A. Marcus
Place of Publication	Cham
Publisher	Springer
Pages	328-338
Number of pages	11
Volume	4
ISBN (Electronic)	978-3-319-07638-6
ISBN (Print)	9783319076379
DOIs	https://doi.org/10.1007/978-3-319-07638-6_32
Publication status	Published - 2014
Event	3rd International Conference on Design, User Experience, and Usability (DUXU 2014), - Heraklion, Crete, Greece Duration: 22 Jun 2014 → 27 Jun 2014 Conference number: 3

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	8520 LNCS
ISSN (Print)	03029743
ISSN (Electronic)	16113349

Conference

Conference	3rd International Conference on Design, User Experience, and Usability (DUXU 2014),
Abbreviated title	DUXU 2014
Country/Territory	Greece
City	Heraklion, Crete
Period	22/06/14 → 27/06/14
Other	Held as part of HCI International 2014

Keywords

artificial social agents
Persuasive technology
social evaluation
sustainability

Access to Document

10.1007/978-3-319-07638-6_32

Cite this

Midden, C., & Ham, J. (2014). The power of negative feedback from an artificial agent to promote energy saving behavior. In A. Marcus (Ed.), Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV (Vol. 4, pp. 328-338). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8520 LNCS). Springer. https://doi.org/10.1007/978-3-319-07638-6_32

Midden, Cees ; Ham, Jaap. / The power of negative feedback from an artificial agent to promote energy saving behavior. Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV. editor / A. Marcus. Vol. 4 Cham : Springer, 2014. pp. 328-338 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "In this paper we analyze the role of negative feedback as provided by artificial agents. We examine the hypothesis that negative feedback offers substantial potential to enhance persuasive interventions aimed to change behavior. This hypothesis is tested based on a review of several studies using the same experimental paradigm that includes a virtual washing machine, in which users have to make choices how to program the washing machine. The studies show how the provision of positive and negative feedback influences these choices under various experimental conditions. Results show that negative feedback can be more effective than positive feedback, also independent of the presence of positive feedback. Negative feedback is in particular effective when the feedback is social instead of factual. Furthermore, the analysis suggests that the effect of negative feedback is enhanced under conditions of task similarity, which stimulate using the feedback for performance improvement. Finally, we show that negative feedback is superior to positive feedback under multiple goals conditions.",

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Midden, C & Ham, J 2014, The power of negative feedback from an artificial agent to promote energy saving behavior. in A Marcus (ed.), Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV. vol. 4, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 8520 LNCS, Springer, Cham, pp. 328-338, 3rd International Conference on Design, User Experience, and Usability (DUXU 2014), Heraklion, Crete, Greece, 22/06/14. https://doi.org/10.1007/978-3-319-07638-6_32

The power of negative feedback from an artificial agent to promote energy saving behavior. / Midden, Cees; Ham, Jaap.
Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV. ed. / A. Marcus. Vol. 4 Cham: Springer, 2014. p. 328-338 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8520 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Midden C, Ham J. The power of negative feedback from an artificial agent to promote energy saving behavior. In Marcus A, editor, Design, User Experience, and Usability : User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part IV. Vol. 4. Cham: Springer. 2014. p. 328-338. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-07638-6_32

The power of negative feedback from an artificial agent to promote energy saving behavior

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