The potential of workarounds for improving processes

Iris Beerepoot, Inge van de Weerd, Hajo A. Reijers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

4 Citations (Scopus)

Abstract

Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information systems users, we aim to unlock this potential. Based on a synthesis of recommendations mentioned in the reviewed studies, we describe five key activities that help organizations to deal with workarounds. We contribute to the IS literature by (1) providing an overview of concrete recommendations for managing workarounds and (2) offering a background for positioning new research activities on the subject. Organizations can apply these tools directly to turn their knowledge on workarounds into organizational improvement.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2019 International Workshops, Revised Selected Papers
EditorsChiara Di Francescomarino, Remco Dijkman, Uwe Zdun
PublisherSpringer
Pages338-350
Number of pages13
ISBN (Print)9783030374525
DOIs
Publication statusPublished - 3 Jan 2019
EventInternational Workshops on AI4BPM, BP-Meet-IoT, BPI, BPMinDIT, BPMS2, DEC2H, MIEL, PM-DiPro, PODS4H, PQ, SPBP, VEnMo 2019 held at the 17th International Conference on Business Process Management, BPM 2019 - Vienna, Austria
Duration: 1 Sep 20196 Sep 2019

Publication series

NameLecture Notes in Business Information Processing
Volume362 LNBIP
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

ConferenceInternational Workshops on AI4BPM, BP-Meet-IoT, BPI, BPMinDIT, BPMS2, DEC2H, MIEL, PM-DiPro, PODS4H, PQ, SPBP, VEnMo 2019 held at the 17th International Conference on Business Process Management, BPM 2019
Country/TerritoryAustria
CityVienna
Period1/09/196/09/19

Keywords

  • Information systems
  • Process improvement
  • Workarounds

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