The potential of workarounds for improving processes

Iris Beerepoot, Inge van de Weerd, Hajo A. Reijers

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    1 Citation (Scopus)

    Abstract

    Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information systems users, we aim to unlock this potential. Based on a synthesis of recommendations mentioned in the reviewed studies, we describe five key activities that help organizations to deal with workarounds. We contribute to the IS literature by (1) providing an overview of concrete recommendations for managing workarounds and (2) offering a background for positioning new research activities on the subject. Organizations can apply these tools directly to turn their knowledge on workarounds into organizational improvement.

    Original languageEnglish
    Title of host publicationBusiness Process Management Workshops - BPM 2019 International Workshops, Revised Selected Papers
    EditorsChiara Di Francescomarino, Remco Dijkman, Uwe Zdun
    PublisherSpringer
    Pages338-350
    Number of pages13
    ISBN (Print)9783030374525
    DOIs
    Publication statusPublished - 3 Jan 2019
    EventInternational Workshops on AI4BPM, BP-Meet-IoT, BPI, BPMinDIT, BPMS2, DEC2H, MIEL, PM-DiPro, PODS4H, PQ, SPBP, VEnMo 2019 held at the 17th International Conference on Business Process Management, BPM 2019 - Vienna, Austria
    Duration: 1 Sep 20196 Sep 2019

    Publication series

    NameLecture Notes in Business Information Processing
    Volume362 LNBIP
    ISSN (Print)1865-1348
    ISSN (Electronic)1865-1356

    Conference

    ConferenceInternational Workshops on AI4BPM, BP-Meet-IoT, BPI, BPMinDIT, BPMS2, DEC2H, MIEL, PM-DiPro, PODS4H, PQ, SPBP, VEnMo 2019 held at the 17th International Conference on Business Process Management, BPM 2019
    CountryAustria
    CityVienna
    Period1/09/196/09/19

    Keywords

    • Information systems
    • Process improvement
    • Workarounds

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