The perceived dynamics of service quality: the case of Dutch clothing stores

J.C. Ruyter, de, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of the Seventh Bi-Annual World Marketing Congress, July 6-10, Melbourne, Australia
Pages142-150
Publication statusPublished - 1995

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