The perceived dynamics of service quality: the case of Dutch clothing stores

J.C. Ruyter, de, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of the Seventh Bi-Annual World Marketing Congress, July 6-10, Melbourne, Australia
Pages	142-150
Publication status	Published - 1995

Cite this

@inproceedings{772156b1e4d649a4ba3eb1f78e298b5d,

title = "The perceived dynamics of service quality: the case of Dutch clothing stores",

author = "{Ruyter, de}, J.C. and M.G.M. Wetzels",

year = "1995",

language = "English",

pages = "142--150",

booktitle = "Proceedings of the Seventh Bi-Annual World Marketing Congress, July 6-10, Melbourne, Australia",

}