The perceived dynamics of service quality: the case of Dutch clothing stores

J.C. Ruyter, de, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of the Seventh Bi-Annual World Marketing Congress, July 6-10, Melbourne, Australia
Pages142-150
Publication statusPublished - 1995

Cite this

Ruyter, de, J. C., & Wetzels, M. G. M. (1995). The perceived dynamics of service quality: the case of Dutch clothing stores. In Proceedings of the Seventh Bi-Annual World Marketing Congress, July 6-10, Melbourne, Australia (pp. 142-150)