Original language | English |
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Title of host publication | Proceedings of the Seventh Bi-Annual World Marketing Congress, July 6-10, Melbourne, Australia |
Pages | 142-150 |
Publication status | Published - 1995 |
The perceived dynamics of service quality: the case of Dutch clothing stores
J.C. Ruyter, de, M.G.M. Wetzels
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic