The influence of social cues in persuasive social robots on psychological reactance and compliance

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Abstract

People can react negatively to persuasive attempts experiencing reactance, which gives rise to negative feelings and thoughts and may reduce compliance. This research examines social responses towards persuasive social agents. We present a laboratory experiment which assessed reactance and compliance to persuasive attempts delivered by an artificial (non-robotic) social agent, a social robot with minimal social cues (human-like face with speech output and blinking eyes), and a social robot with enhanced social cues (human-like face with head movement, facial expression, affective intonation of speech output). Our results suggest that a social robot presenting more social cues will cause higher reactance and this effect is stronger when the user feels involved in the task at hand.

LanguageEnglish
Pages58-65
Number of pages8
JournalComputers in Human Behavior
Volume87
DOIs
StatePublished - 1 Oct 2018

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Compliance
Cues
Robots
Psychology
Blinking
Head Movements
Facial Expression
Emotions
Research
Robot
Psychological
Experiments
Head Movement
Artificial
Laboratory Experiments
Causes
Affective
Intonation
Social Research

Keywords

  • Compliance
  • Human-robot interaction
  • Persuasion
  • Psychological involvement
  • Psychological reactance
  • Social cues

Cite this

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title = "The influence of social cues in persuasive social robots on psychological reactance and compliance",
abstract = "People can react negatively to persuasive attempts experiencing reactance, which gives rise to negative feelings and thoughts and may reduce compliance. This research examines social responses towards persuasive social agents. We present a laboratory experiment which assessed reactance and compliance to persuasive attempts delivered by an artificial (non-robotic) social agent, a social robot with minimal social cues (human-like face with speech output and blinking eyes), and a social robot with enhanced social cues (human-like face with head movement, facial expression, affective intonation of speech output). Our results suggest that a social robot presenting more social cues will cause higher reactance and this effect is stronger when the user feels involved in the task at hand.",
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AB - People can react negatively to persuasive attempts experiencing reactance, which gives rise to negative feelings and thoughts and may reduce compliance. This research examines social responses towards persuasive social agents. We present a laboratory experiment which assessed reactance and compliance to persuasive attempts delivered by an artificial (non-robotic) social agent, a social robot with minimal social cues (human-like face with speech output and blinking eyes), and a social robot with enhanced social cues (human-like face with head movement, facial expression, affective intonation of speech output). Our results suggest that a social robot presenting more social cues will cause higher reactance and this effect is stronger when the user feels involved in the task at hand.

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