The influence of personality on user satisfaction: multi-tenant offices

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)
76 Downloads (Pure)

Abstract



Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace – a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.


KEYWORDS: co-working, demographics, multi-tenant offices, occupants, offices, open plan, personality, user satisfaction, workplace
Original languageEnglish
Pages (from-to)402-416
JournalBuilding Research & Information
Volume46
Issue number4
Early online date2017
DOIs
Publication statusPublished - 2018

Fingerprint

Managers
Industry
User centered design

Cite this

@article{09dacddac99d4e8484481cc86209fb34,
title = "The influence of personality on user satisfaction: multi-tenant offices",
abstract = "Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace – a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.KEYWORDS: co-working, demographics, multi-tenant offices, occupants, offices, open plan, personality, user satisfaction, workplace",
author = "Hartog, {Lizanne M.} and M. Weijs-Perr{\'e}e and H.A.J.A. Appel-Meulenbroek",
year = "2018",
doi = "10.1080/09613218.2017.1307015",
language = "English",
volume = "46",
pages = "402--416",
journal = "Building Research & Information",
issn = "0961-3218",
publisher = "Routledge Taylor & Francis Group",
number = "4",

}

The influence of personality on user satisfaction: multi-tenant offices. / Hartog, Lizanne M.; Weijs-Perrée, M.; Appel-Meulenbroek, H.A.J.A.

In: Building Research & Information, Vol. 46, No. 4, 2018, p. 402-416.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - The influence of personality on user satisfaction: multi-tenant offices

AU - Hartog, Lizanne M.

AU - Weijs-Perrée, M.

AU - Appel-Meulenbroek, H.A.J.A.

PY - 2018

Y1 - 2018

N2 - Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace – a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.KEYWORDS: co-working, demographics, multi-tenant offices, occupants, offices, open plan, personality, user satisfaction, workplace

AB - Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace – a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.KEYWORDS: co-working, demographics, multi-tenant offices, occupants, offices, open plan, personality, user satisfaction, workplace

U2 - 10.1080/09613218.2017.1307015

DO - 10.1080/09613218.2017.1307015

M3 - Article

VL - 46

SP - 402

EP - 416

JO - Building Research & Information

JF - Building Research & Information

SN - 0961-3218

IS - 4

ER -