The influence of personality on user satisfaction: multi-tenant offices

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Abstract

Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace–a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.

Original languageEnglish
Pages (from-to)402-416
Number of pages15
JournalBuilding Research & Information
Volume46
Issue number4
Early online date2017
DOIs
Publication statusPublished - 19 May 2018

Keywords

  • co-working
  • demographics
  • multi-tenant offices
  • occupants
  • offices
  • open plan
  • personality
  • user satisfaction
  • workplace

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