@inproceedings{980fcef1fb0041198765cd3504ce5194,
title = "The impact of self-service technology on customer evaluations and behavior: A cross-national and longitudinal study",
author = "{Birgelen, van}, M. and M.G.M. Wetzels and J.P.M. Wouters",
year = "2004",
language = "English",
editor = "J.L> Munuera",
booktitle = "Worldwide Marketing: Proceedings of the annual conference of the European marketing academy",
note = "33th Annual Conference of the European Marketing Academy (EMAC 2004), 24-27 May 2004, Murcia, Spain : Rejuvenating Marketing: Contamination, innovation, integration ; Conference date: 18-05-2004 Through 21-05-2004",
}