This chapter discusses how individuals can use emotional intelligence (EI) to deal with daily emotions at work. The authors link EI to the emotional labor literature, and explain why and how it may benefit employee well-being and job performance. They also discuss potential downsides of EI in work settings. In addition, they introduce a new approach that may be useful when studying the role of EI in daily working life: The enacted approach to EI. They argue that it is important to distinguish how employees deal with their own emotions from how they deal with the emotions of others and propose a new instrument that can be used to measure self- and other-focused EI.
|Title of host publication||Handbook of research on stress and well-being in the public sector|
|Editors||R. J. Burke, S. Pignata|
|Publisher||Edward Elgar Publishing|
|Number of pages||15|
|Publication status||Published - 2020|