The impact of electronic service quality on customer satisfaction over time

J.J.L. Schepers, T. Falk, M. Hammerschmidt

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.

Original language	English
Title of host publication	Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008
Place of Publication	St. Petersburg, FL, USA
Publication status	Published - 2008
Event	conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09 - Duration: 4 Nov 2008 → 9 Nov 2008

Conference	conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09
Period	4/11/08 → 9/11/08
Other	36th Society for Marketing Advances Conference (SMA)

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title = "The impact of electronic service quality on customer satisfaction over time",

abstract = "Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.",

author = "J.J.L. Schepers and T. Falk and M. Hammerschmidt",

year = "2008",

language = "English",

booktitle = "Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008",

note = "conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09 ; Conference date: 04-11-2008 Through 09-11-2008",

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The impact of electronic service quality on customer satisfaction over time. / Schepers, J.J.L.; Falk, T.; Hammerschmidt, M.
Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008. St. Petersburg, FL, USA, 2008.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - The impact of electronic service quality on customer satisfaction over time

AU - Schepers, J.J.L.

AU - Falk, T.

AU - Hammerschmidt, M.

PY - 2008

Y1 - 2008

N2 - Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.

AB - Change of title: The nature of the quality-satisfaction-link in E-services : an attribute-specific and dynamic perspective.

M3 - Conference contribution

BT - Conference proceedings of the 36th Society for Marketing Advances 2008 Conference, 4-9 November, 2008

CY - St. Petersburg, FL, USA

T2 - conference; 36th Society for Marketing Advances Conference (SMA); 2008-11-04; 2008-11-09

Y2 - 4 November 2008 through 9 November 2008

ER -