The HVL model: Generating value through service robots

D. Belanche Gracia; Luis V. Casaló; Carlos Flavián; Jeroen J.L. Schepers

The HVL model: Generating value through service robots

D. Belanche Gracia
, Luis V. Casaló
, Carlos Flavián
, Jeroen J.L. Schepers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	Proceedings of AIRSI2021 Technologies 4.0 in Tourism, Services & Marketing
Publisher	University of Zaragoza
Pages	216-219
Number of pages	4
Publication status	Published - Jul 2021
Event	Artificial Intelligence & Robotics in Service Interactions (AIRSI 2021): Technologies 4.0 in Tourism, Services & Marketing - Zaragoza, Spain Duration: 12 Jul 2021 → 14 Jul 2021 http://airsi2021.unizar.es/

Conference

Conference	Artificial Intelligence & Robotics in Service Interactions (AIRSI 2021)
Abbreviated title	AIRSI 2021
Country/Territory	Spain
City	Zaragoza
Period	12/07/21 → 14/07/21
Internet address	http://airsi2021.unizar.es/

Keywords

Frontline robots
social categorization theory
anthropomorphism
warmth
Competence
artificial intelligence

Access to Document

https://www.academia.edu/50354112/AIRSI2021_Proceedings

Cite this

@inproceedings{2c01bca37ddf4171bb35c0e701f9f3dc,

title = "The HVL model: Generating value through service robots",

keywords = "Frontline robots, social categorization theory, anthropomorphism, warmth, Competence, artificial intelligence",

author = "\{Belanche Gracia\}, D. and Casal{\'o}, \{Luis V.\} and Carlos Flavi{\'a}n and Schepers, \{Jeroen J.L.\}",

year = "2021",

month = jul,

language = "English",

pages = "216--219",

booktitle = "Proceedings of AIRSI2021 Technologies 4.0 in Tourism, Services \& Marketing",

publisher = "University of Zaragoza",

note = "Artificial Intelligence \& Robotics in Service Interactions (AIRSI 2021) : Technologies 4.0 in Tourism, Services \& Marketing, AIRSI 2021 ; Conference date: 12-07-2021 Through 14-07-2021",

url = "http://airsi2021.unizar.es/",

}

Belanche Gracia, D, Casaló, LV, Flavián, C & Schepers, JJL 2021, The HVL model: Generating value through service robots. in Proceedings of AIRSI2021 Technologies 4.0 in Tourism, Services & Marketing. University of Zaragoza, pp. 216-219, Artificial Intelligence & Robotics in Service Interactions (AIRSI 2021), Zaragoza, Spain, 12/07/21. <https://www.academia.edu/50354112/AIRSI2021_Proceedings>

TY - GEN

T1 - The HVL model

T2 - Artificial Intelligence & Robotics in Service Interactions (AIRSI 2021)

AU - Belanche Gracia, D.

AU - Casaló, Luis V.

AU - Flavián, Carlos

AU - Schepers, Jeroen J.L.

PY - 2021/7

Y1 - 2021/7

KW - Frontline robots

KW - social categorization theory

KW - anthropomorphism

KW - warmth

KW - Competence

KW - artificial intelligence

UR - http://airsi2021.unizar.es/wp-content/uploads/2021/07/AIRSI2021-Program-2021-07-11.pdf

M3 - Conference contribution

SP - 216

EP - 219

BT - Proceedings of AIRSI2021 Technologies 4.0 in Tourism, Services & Marketing

PB - University of Zaragoza

Y2 - 12 July 2021 through 14 July 2021

ER -

The HVL model: Generating value through service robots

Conference

Keywords

Access to Document

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Cite this