The Framework of Security-Enhancing Friction: How UX Can Help Users Behave More Securely

Verena Distler, Gabriele Lenzini, Carine Lallemand, Vincent Koenig

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

A growing body of research in the usable privacy and security community addresses the question of how to best influence user behavior to reduce risk-taking. We propose to address this challenge by integrating the concept of user experience (UX) into empirical usable privacy and security studies that attempt to change risk-taking behavior. UX enables us to study the complex interplay between user-related, system-related and contextual factors and provides insights into the experiential aspects underlying behavior change, including negative experiences. We first compare and contrast existing security-enhancing interventions (e.g., nudges, warnings, fear appeals) through the lens of friction. We then build on these insights to argue that it can be desirable to design for moments of negative UX in security-critical situations. For this purpose, we introduce the novel concept of security-enhancing friction, friction that effectively reduces the occurrence of risk-taking behavior and ensures that the overall UX (after use) is not compromised. We illustrate how security-enhancing friction provides an actionable way to systematically integrate the concept of UX into empirical usable privacy and security studies for meeting both the objectives of secure behavior and of overall acceptable experience.

Original languageEnglish
Title of host publicationNew Security Paradigms Workshop, NSPW 2020 - Post-Proceedings
PublisherAssociation for Computing Machinery, Inc
Pages45-58
Number of pages14
ISBN (Electronic)9781450389952
DOIs
Publication statusPublished - 26 Oct 2020
Event2020 New Security Paradigms Workshop, NSPW 2020 - Virtual, Online, United States
Duration: 26 Oct 202029 Oct 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2020 New Security Paradigms Workshop, NSPW 2020
CountryUnited States
CityVirtual, Online
Period26/10/2029/10/20

Keywords

  • Friction Design.
  • Trust
  • Usable Security
  • User Experience

Fingerprint Dive into the research topics of 'The Framework of Security-Enhancing Friction: How UX Can Help Users Behave More Securely'. Together they form a unique fingerprint.

Cite this