Original language | English |
---|---|
Title of host publication | Proceedings of the 2nd International Conference on Recent Advances in Retailing an Service Science, July 11-14, Broadbeach, Australia |
Place of Publication | Broadbeach, Australia |
Publication status | Published - 1995 |
The dynamics of the service delivery process: a value-based approach
J. Mattsson, M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic