The dynamics of the service delivery process: a value-based approach

J. Mattsson, M.G.M. Wetzels, J.C. Ruyter, de, J.G.A.M. Lemmink

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of the 2nd International Conference on Recent Advances in Retailing an Service Science, July 11-14, Broadbeach, Australia
Place of PublicationBroadbeach, Australia
Publication statusPublished - 1995

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