The Business Process Management Game

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Abstract

The Business Process Management Game is a serious game that teaches various aspects of business process management. Students can play the game in groups. Acting as the 'management team' of a business unit, they have to design a business process for that unit that is optimal in terms of cost, customer satisfaction, and waiting and service times. Groups compete with each other to create the process that performs best. In doing so, they can practice their business process modeling, analysis, re-design, and mining skills. The game got much positive feedback from students in offcial student evaluations of a course in which it is used.

Original languageEnglish
Title of host publicationProceedings of the Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019)
EditorsBenoît Depaire, Johannes De Smedt, Marlon Dumas
PublisherCEUR-WS.org
Pages119-123
Publication statusPublished - 1 Jan 2019
Event2019 Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM, BPMT 2019 - Vienna, Austria
Duration: 1 Sep 20196 Sep 2019

Publication series

NameCEUR Workshop Proceedings
Volume2420
ISSN (Print)1613-0073

Conference

Conference2019 Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM, BPMT 2019
CountryAustria
CityVienna
Period1/09/196/09/19

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Industry
Students
Customer satisfaction
Feedback
Costs
Serious games

Keywords

  • Business Process Management
  • Serious Gaming

Cite this

Dijkman, R., & Peters, S. (2019). The Business Process Management Game. In B. Depaire, J. De Smedt, & M. Dumas (Eds.), Proceedings of the Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019) (pp. 119-123). (CEUR Workshop Proceedings; Vol. 2420). CEUR-WS.org.
Dijkman, Remco ; Peters, Sander. / The Business Process Management Game. Proceedings of the Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019). editor / Benoît Depaire ; Johannes De Smedt ; Marlon Dumas. CEUR-WS.org, 2019. pp. 119-123 (CEUR Workshop Proceedings).
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Dijkman, R & Peters, S 2019, The Business Process Management Game. in B Depaire, J De Smedt & M Dumas (eds), Proceedings of the Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019). CEUR Workshop Proceedings, vol. 2420, CEUR-WS.org, pp. 119-123, 2019 Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM, BPMT 2019, Vienna, Austria, 1/09/19.

The Business Process Management Game. / Dijkman, Remco; Peters, Sander.

Proceedings of the Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019). ed. / Benoît Depaire; Johannes De Smedt; Marlon Dumas. CEUR-WS.org, 2019. p. 119-123 (CEUR Workshop Proceedings; Vol. 2420).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Dijkman R, Peters S. The Business Process Management Game. In Depaire B, De Smedt J, Dumas M, editors, Proceedings of the Dissertation Award, Doctoral Consortium, and Demonstration Track at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019). CEUR-WS.org. 2019. p. 119-123. (CEUR Workshop Proceedings).