The adoption of information and communication technologies in the desing sector and their impact on firm performance : evidence from the Dutch Design sector

Research output: Book/ReportReportAcademic

Abstract

This paper analyzes processes and effects of ICT enabled innovation in the Dutch design sector. Although the adoption of Information and Communication Technologies (ICT) is considered as vital in the design sector, little is known about whether and how ICTs affect the firm performance of small and medium-sized companies (SMEs) in the industry. In introducing a conceptual distinction between ICT supporting the information processing and communication, the paper first examines the determinants of ICT adoption. Next, we analyze the effects of ICT adoption on product and process innovation as well as on firm performance, focusing on the mediating role of the innovation processes. The analyses rest on survey data of a sample of 189 Dutch companies in the Web, Graphic, and Industrial Design Sector in the Netherlands. The results indicate that information processing role of ICT supports the exploitation and communication role facilitates the exploration in organizational learning. The exploitation enables process innovation while exploration enables product innovation. Lastly, Information processing technologies and product innovation are important determinants of superior firm performance.
LanguageEnglish
Place of PublicationEindhoven
PublisherTechnische Universiteit Eindhoven
Number of pages34
StatePublished - 2014

Publication series

NameECIS working paper series
Volume201401

Fingerprint

Adoption of information technology
Firm performance
Information and communication technology
Information processing
Technology innovation
Communication
Technology adoption
Product innovation
Exploitation
Organizational learning
Product and process innovation
Industrial design
Small and medium-sized companies
Process innovation
World Wide Web
Industry
Innovation process
Survey data
The Netherlands

Cite this

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abstract = "This paper analyzes processes and effects of ICT enabled innovation in the Dutch design sector. Although the adoption of Information and Communication Technologies (ICT) is considered as vital in the design sector, little is known about whether and how ICTs affect the firm performance of small and medium-sized companies (SMEs) in the industry. In introducing a conceptual distinction between ICT supporting the information processing and communication, the paper first examines the determinants of ICT adoption. Next, we analyze the effects of ICT adoption on product and process innovation as well as on firm performance, focusing on the mediating role of the innovation processes. The analyses rest on survey data of a sample of 189 Dutch companies in the Web, Graphic, and Industrial Design Sector in the Netherlands. The results indicate that information processing role of ICT supports the exploitation and communication role facilitates the exploration in organizational learning. The exploitation enables process innovation while exploration enables product innovation. Lastly, Information processing technologies and product innovation are important determinants of superior firm performance.",
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The adoption of information and communication technologies in the desing sector and their impact on firm performance : evidence from the Dutch Design sector. / Bashir, S.; Matzat, U.; Sadowski, B.M.

Eindhoven : Technische Universiteit Eindhoven, 2014. 34 p. (ECIS working paper series; Vol. 201401).

Research output: Book/ReportReportAcademic

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