Abstract
The municipality of Eindhoven is exploring her new role in a tra
nsforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the
reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within indiv
idual and group sessions. Evaluating the concept in context showed that reflection benefits from the combination of cognitive and creative elements integrated in a dynamic and structured approach. Moreover, we experienced that embedding academic insights a ccompanied with the design process itself can support designers working in non - design environments to create trust and engagement with stakeholders. Longitudinal usage and further research is needed to explore the potential of Tegelen to support to reflect
ion and stimulate behavior change in the long run.
nsforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the
reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within indiv
idual and group sessions. Evaluating the concept in context showed that reflection benefits from the combination of cognitive and creative elements integrated in a dynamic and structured approach. Moreover, we experienced that embedding academic insights a ccompanied with the design process itself can support designers working in non - design environments to create trust and engagement with stakeholders. Longitudinal usage and further research is needed to explore the potential of Tegelen to support to reflect
ion and stimulate behavior change in the long run.
| Original language | English |
|---|---|
| Title of host publication | Design Research Society 2018 |
| Pages | 2061-2074 |
| Number of pages | 14 |
| DOIs | |
| Publication status | Published - 2018 |
| Event | Design Research Society 2018: Catalyst - University of Limerick, Limerick, Ireland Duration: 25 Jun 2018 → 28 Jun 2018 http://www.drs2018limerick.org/ |
Conference
| Conference | Design Research Society 2018 |
|---|---|
| Abbreviated title | DRS18 |
| Country/Territory | Ireland |
| City | Limerick |
| Period | 25/06/18 → 28/06/18 |
| Internet address |