Tegelen: supporting individual and group reflection through a dynamic, structured and tangible tool

Y.S. Arslan, Ine Mols, Caroline Hummels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

102 Downloads (Pure)


The municipality of Eindhoven is exploring her new role in a tra
nsforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the
reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within indiv
idual and group sessions. Evaluating the concept in context showed that reflection benefits from the combination of cognitive and creative elements integrated in a dynamic and structured approach. Moreover, we experienced that embedding academic insights a ccompanied with the design process itself can support designers working in non - design environments to create trust and engagement with stakeholders. Longitudinal usage and further research is needed to explore the potential of Tegelen to support to reflect
ion and stimulate behavior change in the long run.
Original languageEnglish
Title of host publicationDesign Research Society 2018
Number of pages14
Publication statusPublished - 2018
EventDesign Research Society 2018: Catalyst - University of Limerick, Limerick, Ireland
Duration: 25 Jun 201828 Jun 2018


ConferenceDesign Research Society 2018
Abbreviated titleDRS18
Internet address


Dive into the research topics of 'Tegelen: supporting individual and group reflection through a dynamic, structured and tangible tool'. Together they form a unique fingerprint.

Cite this