@inproceedings{24068086d4654c48bf501fc8c57dddab,
title = "Team stewardship in customer service teams : antecedents and consequences",
author = "J.J.L. Schepers and \{Jong, de\}, A. and \{Ruyter, de\}, J.C.",
year = "2010",
language = "English",
isbn = "0877573409",
pages = "109--110",
editor = "M.K. Brady and M.D. Hartline",
booktitle = "Proceedings of the AMA Winter Marketing Educators' Conference 2010, February 19-22 , 2010 New Orleans, USA",
publisher = "American Marketing Association",
address = "United States",
}