Team stewardship in customer service teams : antecedents and consequences

J.J.L. Schepers, A. Jong, de, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Original languageEnglish
Title of host publicationProceedings of the AMA Winter Marketing Educators' Conference 2010, February 19-22 , 2010 New Orleans, USA
EditorsM.K. Brady, M.D. Hartline
PublisherAmerican Marketing Association (AMA)
ISBN (Print)0877573409
Publication statusPublished - 2010

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