Control charts are widely used in industry, but ful integration into a TQM approach is
often difficult. This article proposes some ideas towards integration, specifically towards
integration with repair and maintenance. A new element with respect to literature is that
not only tbe variation of a process, but also the reliability must be controlled.
We consider the classica! control loop of a process: a measurement, a control chart and
(which is less classical) an Out of Control Action Plan or OCAP. The design of such a
loop is anaIysed using Ashby's !aw of requisite variety and using concepts from Failure
Mode and Effects Analysis.
|Title of host publication||Bedrijfskunde en technologie NOBO zesde onderzoekdag, Rotterdam, 10 november 1993|
|Place of Publication||Enschede|
|Publication status||Published - 1993|
|Name||NOBO onderzoeksdag bedrijfskunde : presentaties|