Supporting wicked problems with procedural decision support systems

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)

Abstract

Wicked problems are immensely complex problems that do not lend themselves to resolution through traditional problem-solving approaches. This capriciousness is particularly troublesome for organizations that encounter such problems due to their very nature being highly prone to fluctuation. Further, any attempts to resolve wicked problems tend to be irreversible - for better or for worse. Decision support systems (DSSs) have long been hailed as a panacea of sorts for highly complex problems due to their ability to assist in storing, retrieving, and manipulating information to arrive at a decision. However, traditional DSSs, being originally aimed at semi-structured problems, are rendered almost ineffectual in the face of the high levels of complexity inherent in wicked problems. Consequently, this paper outlines the argument that posits procedural rationality as an alternative underlying mechanism for developing DSSs for wicked problems. An empirical literature review is utilized to locate the required characteristics of such a DSS, to evaluate cognizance thereof in the research, and to present an integrated model for the design, development, and utilisation of procedural DSSs specifically for resolution of wicked problems.
Original languageEnglish
Title of host publicationSAICSIT 2016 : Proceedings of the 2016 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists : Innovate, Elevate : 26-28 September 2016, Johannesburg, South Africa
EditorsF.F. Blauw
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
Number of pages10
ISBN (Electronic)978-1-4503-4805-8
DOIs
Publication statusPublished - Sep 2016
Externally publishedYes
Event2016 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists (SAICSIT 2016) - Johannisburg, South Africa
Duration: 26 Sep 201628 Sep 2016

Conference

Conference2016 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists (SAICSIT 2016)
Abbreviated titleSAICSIT 2016
CountrySouth Africa
CityJohannisburg
Period26/09/1628/09/16

Fingerprint Dive into the research topics of 'Supporting wicked problems with procedural decision support systems'. Together they form a unique fingerprint.

  • Cite this

    Pretorius, C. (2016). Supporting wicked problems with procedural decision support systems. In F. F. Blauw (Ed.), SAICSIT 2016 : Proceedings of the 2016 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists : Innovate, Elevate : 26-28 September 2016, Johannesburg, South Africa [33] Association for Computing Machinery, Inc. https://doi.org/10.1145/2987491.2987515