Supporting flexible processes with adaptive workflow and case handling

C.W. Günther, M. Reichert, W.M.P. Aalst, van der

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

27 Citations (Scopus)
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Abstract

Workflow management technology has profoundly transformed the way complex tasks are being handled in modern, large-scale organizations. However, it is mostly those systems' inherent lack of flexibility that hinders their broad acceptance, and that is perceived as annoyance by users. In this context, Adaptive Process Management and Case Handling provide two very different paradigms, which both attempt to make process management more flexible and user-friendly. In this paper, we compare strengths and weaknesses of these two paradigms, and point out situations in which each is particularly appropriate. We further outline ways, in which either technology can be enhanced by crucial concepts from the other. This integration of flexibility approaches has the potential to remedy fundamental problems still present in each technology on its own.
Original languageEnglish
Title of host publicationProceedings of the 17th IEEE International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE 2008, Rome, Italy, June 23-25, 2008)
PublisherIEEE Computer Society
Pages229-234
ISBN (Print)978-0-7695-3315-5
DOIs
Publication statusPublished - 2008

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