Supporting Analysts and Managers to Utilize Prescriptive Process Monitoring: A User Interface Design and Evaluation

Prescriptive process monitoring techniques recommend actions in an ongoing case of a business process to maximize its success rate. Different techniques have been proposed that focus on the efficiency and precision of recommendations. In contrast, little attention has been given to presenting the outputs of techniques to end users. In this study, we design an interface for prescriptive process monitoring outputs following the design science research methodology. As an artifact, we develop a web-based tool Kairos. We evaluate the tool with end users (operational managers and process analysts). Based on the findings, we derive suggestions for designing prescriptive process monitoring interfaces.