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Supply, demand, operations, and management of crowd-shipping services: A review and empirical evidence

  • Tho V. Le
  • , Amanda Stathopoulos
  • , Tom van Woensel
  • , Satish V. Ukkusuri (Corresponding author)

Research output: Contribution to journalArticleAcademicpeer-review

1352 Downloads (Pure)

Abstract

Crowd-shipping promises social, economic, and environmental benefits covering a range of stakeholders. Yet, at the same time, many crowd-shipping initiatives face multiple barriers, such as network effects, and concerns over trust, safety, and security. This paper reviews current practice, academic research, and empirical case studies from three pillars of supply, demand, and operations and management. Drawing on the observed gaps in practice and scientific research, we provide several avenues for promising areas of applications, operations and management, as well as improving behavioral and societal impacts to create and enable a crowd-shipping system that is complex, yet, integrated, dynamic and sustainable.

Original languageEnglish
Pages (from-to)83-103
Number of pages21
JournalTransportation Research. Part C: Emerging Technologies
Volume103
DOIs
Publication statusPublished - 1 Jun 2019

Funding

The second author acknowledges support from the National Science Foundation Partnerships for Innovation: Building Innovation Capacity (PFI:BIC) Grant No. 1534138 'Enhancing Intelligence 19 of Crowdsourced Urban Delivery (CROUD)'. The DATA1 is a study which has been approved by IRB-Purdue University, under protocol number 1701018620. The DATA2 is a study which has been approved by IRB-Northwestern University, under protocol number STU00201205. Appendix A

Keywords

  • Crowd logistics
  • Crowd-shipping
  • Crowdsourced delivery
  • Crowdsourced logistics
  • On-demand delivery

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