Supervisory leadership in customer interaction centres: the effect on service employee performance

M.G.M. Wetzels; J.C. Ruyter, de; A. Lindgreen; J.P.M. Wouters

Supervisory leadership in customer interaction centres: the effect on service employee performance

M.G.M. Wetzels, J.C. Ruyter, de, A. Lindgreen, J.P.M. Wouters

Innovation Technology Entrepreneurship & Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	Proceedings of the annual conference of the academy of marketing: Virtue in marketing
Editors	B. Davies, J. Dermody
Place of Publication	Cheltenham
Publisher	University of Gloucestershire Business School
Publication status	Published - 2004
Event	conference; The Annual Conference of the Academy of Marketing: Virtue in Marketing; 2004-07-06; 2004-07-09 - Duration: 6 Jul 2004 → 9 Jul 2004

Conference

Conference	conference; The Annual Conference of the Academy of Marketing: Virtue in Marketing; 2004-07-06; 2004-07-09
Period	6/07/04 → 9/07/04
Other	The Annual Conference of the Academy of Marketing: Virtue in Marketing

Cite this

@inproceedings{5a3c265747e749beb3743243af93c94b,

title = "Supervisory leadership in customer interaction centres: the effect on service employee performance",

author = "M.G.M. Wetzels and {Ruyter, de}, J.C. and A. Lindgreen and J.P.M. Wouters",

year = "2004",

language = "English",

editor = "B. Davies and J. Dermody",

booktitle = "Proceedings of the annual conference of the academy of marketing: Virtue in marketing",

publisher = "University of Gloucestershire Business School",

note = "conference; The Annual Conference of the Academy of Marketing: Virtue in Marketing; 2004-07-06; 2004-07-09 ; Conference date: 06-07-2004 Through 09-07-2004",

}

Wetzels, MGM, Ruyter, de, JC, Lindgreen, A & Wouters, JPM 2004, Supervisory leadership in customer interaction centres: the effect on service employee performance. in B Davies & J Dermody (eds), Proceedings of the annual conference of the academy of marketing: Virtue in marketing. University of Gloucestershire Business School, Cheltenham, conference; The Annual Conference of the Academy of Marketing: Virtue in Marketing; 2004-07-06; 2004-07-09, 6/07/04.

Supervisory leadership in customer interaction centres: the effect on service employee performance. / Wetzels, M.G.M.; Ruyter, de, J.C.; Lindgreen, A. et al.
Proceedings of the annual conference of the academy of marketing: Virtue in marketing. ed. / B. Davies; J. Dermody. Cheltenham: University of Gloucestershire Business School, 2004.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Supervisory leadership in customer interaction centres: the effect on service employee performance

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

AU - Lindgreen, A.

AU - Wouters, J.P.M.

PY - 2004

Y1 - 2004

M3 - Conference contribution

BT - Proceedings of the annual conference of the academy of marketing: Virtue in marketing

A2 - Davies, B.

A2 - Dermody, J.

PB - University of Gloucestershire Business School

CY - Cheltenham

T2 - conference; The Annual Conference of the Academy of Marketing: Virtue in Marketing; 2004-07-06; 2004-07-09

Y2 - 6 July 2004 through 9 July 2004

ER -