Specification of service level agreements, clarifying concepts on the basis of practical research

J.J.M. Trienekens, M. Zwan, van der, J.J. Bouman

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

35 Citations (Scopus)
1 Downloads (Pure)
Original languageEnglish
Title of host publicationSTEP : software technology and engineering practice : IEEE international workshop, 9th, August 30 - September 2, 1999, Pittsburgh, PA, USA
EditorsS. Tilley, J. Verner
Place of PublicationPiscataway
PublisherIEEE Computer Society
Pages169-180
Publication statusPublished - 1999

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