Specification of service level agreements, clarifying concepts on the basis of practical research

J.J.M. Trienekens; M. Zwan, van der; J.J. Bouman

Specification of service level agreements, clarifying concepts on the basis of practical research

J.J.M. Trienekens, M. Zwan, van der, J.J. Bouman

Information Systems IE&IS

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

35 Citations (Scopus)

1 Downloads (Pure)

Original language	English
Title of host publication	STEP : software technology and engineering practice : IEEE international workshop, 9th, August 30 - September 2, 1999, Pittsburgh, PA, USA
Editors	S. Tilley, J. Verner
Place of Publication	Piscataway
Publisher	IEEE Computer Society
Pages	169-180
Publication status	Published - 1999

Cite this

Trienekens, J. J. M., Zwan, van der, M., & Bouman, J. J. (1999). Specification of service level agreements, clarifying concepts on the basis of practical research. In S. Tilley, & J. Verner (Eds.), STEP : software technology and engineering practice : IEEE international workshop, 9th, August 30 - September 2, 1999, Pittsburgh, PA, USA (pp. 169-180). IEEE Computer Society.

Trienekens, J.J.M. ; Zwan, van der, M. ; Bouman, J.J. / Specification of service level agreements, clarifying concepts on the basis of practical research. STEP : software technology and engineering practice : IEEE international workshop, 9th, August 30 - September 2, 1999, Pittsburgh, PA, USA. editor / S. Tilley ; J. Verner. Piscataway : IEEE Computer Society, 1999. pp. 169-180

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Specification of service level agreements, clarifying concepts on the basis of practical research. / Trienekens, J.J.M.; Zwan, van der, M.; Bouman, J.J.

STEP : software technology and engineering practice : IEEE international workshop, 9th, August 30 - September 2, 1999, Pittsburgh, PA, USA. ed. / S. Tilley; J. Verner. Piscataway : IEEE Computer Society, 1999. p. 169-180.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Bouman, J.J.

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