Some Agents are more Equal than Others: Understanding Perceived Customer Orientation of Frontline Robots and Employees

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	Frontiers in Service 2023: From Romans to Robots 15/06/23 - 18/06/23
Place of Publication	Maastricht
Publication status	Published - 2023

Cite this

@inproceedings{4a2e6d8a574d4a7daceef40431badebb,

title = "Some Agents are more Equal than Others: Understanding Perceived Customer Orientation of Frontline Robots and Employees",

author = "{Lei{\~n}o Calleja}, David and Schepers, {Jeroen J.L.} and Nijssen, {Ed J.}",

year = "2023",

language = "English",

booktitle = "Frontiers in Service 2023: From Romans to Robots 15/06/23 - 18/06/23",

}

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review