Social interaction in an office environment: A qualitative study after relocation to a smart office

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The purpose of this study was to examine user experiences on social interaction after moving into a smart office environment. The study was conducted after the relocation in ‘Stadhuistoren,’ a smart office building of Eindhoven Municipality. Semi-structured interviews with eleven office users and observation for five working days were conducted. The data was analyzed based on grounded theory and thematic analysis. The results revealed various components of social interaction happening in the new office environment and emphasized the importance of spontaneous confrontations and the need for non-work-related conversations. This study further suggests that the spatial configuration, and if possible smart applications, should facilitate social interaction in an office environment.
Original languageEnglish
Title of host publicationTransdisciplinary Workplace Research Conference 2020
Number of pages10
Publication statusPublished - Nov 2020
Event2nd Transdisciplinary Workplace Research Conference - Coworkstatt, Frankfurt am Main, Germany
Duration: 16 Sept 202019 Sept 2020
Conference number: 2


Conference2nd Transdisciplinary Workplace Research Conference
Abbreviated titleTWR 2020
CityFrankfurt am Main
Internet address


  • Social interaction, privacy, user needs, user satisfaction, smart offices


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