Smart Authenticity Experience Design With and For Airbnb Hosts

Jingrui An; Ya Liang Chuang; Berry Eggen

doi:10.1145/3544549.3585702

Smart Authenticity Experience Design With and For Airbnb Hosts

Jingrui An
, Ya Liang Chuang
, Berry Eggen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

1 Citation (Scopus)

28 Downloads (Pure)

Abstract

This paper presents a co-design study that aimed to explore how to design authentic experiences for prospective guests by collaborating with seven Airbnb hosts. Through contextual inquiry, we investigated the authentic requirements of different hosts and co-created design ideas with them. Together, we generated 58 interactive design concepts, 19 of which were contributed by the hosts themselves. By discussing these concepts with Airbnb participants and systematically analyzing the qualitative data, we identified five new dimensions for designing authentic guest experiences: serendipity of discovery, sense of welcome, extensions and connections, taking or leaving mementos, and co-generating experiences. Our findings provide valuable insights for designers and researchers looking to create more authentic experiences for Airbnb guests.

Original language	English
Title of host publication	CHI EA '23
Subtitle of host publication	Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
Editors	Albrecht Schmidt, Kaisa Väänänen, Tesh Goval, Per Ola Kristensson, Anicia Peters
Place of Publication	New York
Publisher	Association for Computing Machinery, Inc.
Number of pages	7
ISBN (Electronic)	978-1-4503-9422-2
DOIs	https://doi.org/10.1145/3544549.3585702
Publication status	Published - 19 Apr 2023
Event	2023 Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023 https://chi2023.acm.org

Conference

Conference	2023 Conference on Human Factors in Computing Systems, CHI 2023
Abbreviated title	CHI 2023
Country/Territory	Germany
City	Hamburg
Period	23/04/23 → 28/04/23
Internet address	https://chi2023.acm.org

Bibliographical note

Funding Information:
We would like to express our gratitude to the seven hosts for their active participation in the research project, as well as to Juliette van Haren, Yulin Su, and Renee Noortman for their support and contributions to the study. We also thank Audrey Desjardins, Ron Wakkary, and Doenja Oogjes for their valuable advice and experience sharing during the project implementation. This work is supported by China Scholarship Council (CSC).

Publisher Copyright:
© 2023 Owner/Author.

Funding

We would like to express our gratitude to the seven hosts for their active participation in the research project, as well as to Juliette van Haren, Yulin Su, and Renee Noortman for their support and contributions to the study. We also thank Audrey Desjardins, Ron Wakkary, and Doenja Oogjes for their valuable advice and experience sharing during the project implementation. This work is supported by China Scholarship Council (CSC).

Keywords

Airbnb
Authentic
Co-design
Guest experience
Internet of things
Smart home

Access to Document

10.1145/3544549.3585702

pdfFinal published version, 8.05 MBLicence: TAVERNE

Cite this

An, J., Chuang, Y. L., & Eggen, B. (2023). Smart Authenticity Experience Design With and For Airbnb Hosts. In A. Schmidt, K. Väänänen, T. Goval, P. O. Kristensson, & A. Peters (Eds.), CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems Article 251 Association for Computing Machinery, Inc.. https://doi.org/10.1145/3544549.3585702

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abstract = "This paper presents a co-design study that aimed to explore how to design authentic experiences for prospective guests by collaborating with seven Airbnb hosts. Through contextual inquiry, we investigated the authentic requirements of different hosts and co-created design ideas with them. Together, we generated 58 interactive design concepts, 19 of which were contributed by the hosts themselves. By discussing these concepts with Airbnb participants and systematically analyzing the qualitative data, we identified five new dimensions for designing authentic guest experiences: serendipity of discovery, sense of welcome, extensions and connections, taking or leaving mementos, and co-generating experiences. Our findings provide valuable insights for designers and researchers looking to create more authentic experiences for Airbnb guests.",

keywords = "Airbnb, Authentic, Co-design, Guest experience, Internet of things, Smart home",

author = "Jingrui An and Chuang, \{Ya Liang\} and Berry Eggen",

note = "Funding Information: We would like to express our gratitude to the seven hosts for their active participation in the research project, as well as to Juliette van Haren, Yulin Su, and Renee Noortman for their support and contributions to the study. We also thank Audrey Desjardins, Ron Wakkary, and Doenja Oogjes for their valuable advice and experience sharing during the project implementation. This work is supported by China Scholarship Council (CSC). Publisher Copyright: {\textcopyright} 2023 Owner/Author.; 2023 Conference on Human Factors in Computing Systems, CHI 2023, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",

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An, J, Chuang, YL & Eggen, B 2023, Smart Authenticity Experience Design With and For Airbnb Hosts. in A Schmidt, K Väänänen, T Goval, PO Kristensson & A Peters (eds), CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 251, Association for Computing Machinery, Inc., New York, 2023 Conference on Human Factors in Computing Systems, CHI 2023, Hamburg, Germany, 23/04/23. https://doi.org/10.1145/3544549.3585702

Smart Authenticity Experience Design With and For Airbnb Hosts. / An, Jingrui; Chuang, Ya Liang; Eggen, Berry.
CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. ed. / Albrecht Schmidt; Kaisa Väänänen; Tesh Goval; Per Ola Kristensson; Anicia Peters. New York: Association for Computing Machinery, Inc., 2023. 251.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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N1 - Funding Information: We would like to express our gratitude to the seven hosts for their active participation in the research project, as well as to Juliette van Haren, Yulin Su, and Renee Noortman for their support and contributions to the study. We also thank Audrey Desjardins, Ron Wakkary, and Doenja Oogjes for their valuable advice and experience sharing during the project implementation. This work is supported by China Scholarship Council (CSC). Publisher Copyright: © 2023 Owner/Author.

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N2 - This paper presents a co-design study that aimed to explore how to design authentic experiences for prospective guests by collaborating with seven Airbnb hosts. Through contextual inquiry, we investigated the authentic requirements of different hosts and co-created design ideas with them. Together, we generated 58 interactive design concepts, 19 of which were contributed by the hosts themselves. By discussing these concepts with Airbnb participants and systematically analyzing the qualitative data, we identified five new dimensions for designing authentic guest experiences: serendipity of discovery, sense of welcome, extensions and connections, taking or leaving mementos, and co-generating experiences. Our findings provide valuable insights for designers and researchers looking to create more authentic experiences for Airbnb guests.

AB - This paper presents a co-design study that aimed to explore how to design authentic experiences for prospective guests by collaborating with seven Airbnb hosts. Through contextual inquiry, we investigated the authentic requirements of different hosts and co-created design ideas with them. Together, we generated 58 interactive design concepts, 19 of which were contributed by the hosts themselves. By discussing these concepts with Airbnb participants and systematically analyzing the qualitative data, we identified five new dimensions for designing authentic guest experiences: serendipity of discovery, sense of welcome, extensions and connections, taking or leaving mementos, and co-generating experiences. Our findings provide valuable insights for designers and researchers looking to create more authentic experiences for Airbnb guests.

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KW - Authentic

KW - Co-design

KW - Guest experience

KW - Internet of things

KW - Smart home

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M3 - Conference contribution

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A2 - Schmidt, Albrecht

A2 - Väänänen, Kaisa

A2 - Goval, Tesh

A2 - Kristensson, Per Ola

A2 - Peters, Anicia

PB - Association for Computing Machinery, Inc.

CY - New York

T2 - 2023 Conference on Human Factors in Computing Systems, CHI 2023

Y2 - 23 April 2023 through 28 April 2023

ER -

Smart Authenticity Experience Design With and For Airbnb Hosts

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Bibliographical note

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Keywords

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