Smart Authenticity Experience Design With and For Airbnb Hosts

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


This paper presents a co-design study that aimed to explore how to design authentic experiences for prospective guests by collaborating with seven Airbnb hosts. Through contextual inquiry, we investigated the authentic requirements of different hosts and co-created design ideas with them. Together, we generated 58 interactive design concepts, 19 of which were contributed by the hosts themselves. By discussing these concepts with Airbnb participants and systematically analyzing the qualitative data, we identified five new dimensions for designing authentic guest experiences: serendipity of discovery, sense of welcome, extensions and connections, taking or leaving mementos, and co-generating experiences. Our findings provide valuable insights for designers and researchers looking to create more authentic experiences for Airbnb guests.

Original languageEnglish
Title of host publicationCHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450394222
Publication statusPublished - 19 Apr 2023
Event2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany
Duration: 23 Apr 202328 Apr 2023


Conference2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Abbreviated titleCHI 2023
Internet address

Bibliographical note

Funding Information:
We would like to express our gratitude to the seven hosts for their active participation in the research project, as well as to Juliette van Haren, Yulin Su, and Renee Noortman for their support and contributions to the study. We also thank Audrey Desjardins, Ron Wakkary, and Doenja Oogjes for their valuable advice and experience sharing during the project implementation. This work is supported by China Scholarship Council (CSC).

Publisher Copyright:
© 2023 Owner/Author.


  • Airbnb
  • Authentic
  • Co-design
  • Guest experience
  • Internet of things
  • Smart home


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