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Service quality in customer-employee relationships

  • M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original languageEnglish
Title of host publicationProceedings of the EFQM Learning Edge Conference, Geneva, 20-21 April 1999
Place of PublicationGeneva
Pages141-159
Publication statusPublished - 1999

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