Service quality in customer-employee relationships : an empirical study in the after-sales services context

M.G.M. Wetzels

Research output: ThesisPhd Thesis 4 Research NOT TU/e / Graduation NOT TU/e)

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Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
Supervisors/Advisors
  • Kasper, J.D.P., Promotor, External person
  • Lemmink, J.G.A.M., Copromotor, External person
Award date1 Jan 1998
Place of PublicationMaastricht
Publisher
Print ISBNs90-9011771-7
Publication statusPublished - 1998

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