Service quality in customer-employee relationships : an empirical study in the after-sales services context

M.G.M. Wetzels

Research output: Thesis › Phd Thesis 4 Research NOT TU/e / Graduation NOT TU/e)

225 Downloads (Pure)

Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Maastricht University
Supervisors/Advisors	Kasper, J.D.P., Promotor, External person Lemmink, J.G.A.M., Copromotor, External person
Award date	1 Jan 1998
Place of Publication	Maastricht
Publisher	Universiteit Maastricht
Print ISBNs	90-9011771-7
Publication status	Published - 1998

Access to Document

@phdthesis{073b1758f204494ea34065ebcb4e507e,

title = "Service quality in customer-employee relationships : an empirical study in the after-sales services context",

author = "M.G.M. Wetzels",

year = "1998",

language = "English",

isbn = "90-9011771-7",

publisher = "Universiteit Maastricht",

type = "Phd Thesis 4 Research NOT TU/e / Graduation NOT TU/e)",

school = "Maastricht University",

}