Service quality in customer-employee relationships : an empirical study in the after-sales services context

M.G.M. Wetzels

Research output: ThesisPhd Thesis 4 Research NOT TU/e / Graduation NOT TU/e)

188 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
Supervisors/Advisors
  • Kasper, J.D.P., Promotor, External person
  • Lemmink, J.G.A.M., Copromotor, External person
Award date1 Jan 1998
Place of PublicationMaastricht
Publisher
Print ISBNs90-9011771-7
Publication statusPublished - 1998

Cite this

@phdthesis{073b1758f204494ea34065ebcb4e507e,
title = "Service quality in customer-employee relationships : an empirical study in the after-sales services context",
author = "M.G.M. Wetzels",
year = "1998",
language = "English",
isbn = "90-9011771-7",
publisher = "Universiteit Maastricht",
school = "Maastricht University",

}

Wetzels, MGM 1998, 'Service quality in customer-employee relationships : an empirical study in the after-sales services context', Doctor of Philosophy, Maastricht University, Maastricht.

Service quality in customer-employee relationships : an empirical study in the after-sales services context. / Wetzels, M.G.M.

Maastricht : Universiteit Maastricht, 1998. 177 p.

Research output: ThesisPhd Thesis 4 Research NOT TU/e / Graduation NOT TU/e)

TY - THES

T1 - Service quality in customer-employee relationships : an empirical study in the after-sales services context

AU - Wetzels, M.G.M.

PY - 1998

Y1 - 1998

M3 - Phd Thesis 4 Research NOT TU/e / Graduation NOT TU/e)

SN - 90-9011771-7

PB - Universiteit Maastricht

CY - Maastricht

ER -