| Original language | English |
|---|---|
| Title of host publication | Proceedings of the EFQM Learning Edge Conference, Geneva, 20-21 April 1999 |
| Place of Publication | Geneva |
| Pages | 141-159 |
| Publication status | Published - 1999 |
Service quality in customer-employee relationships
M.G.M. Wetzels
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic