| Original language | English |
|---|---|
| Title of host publication | Proceedings of Workshop on Quality Management in Services V, Tilburg, The Netherlands |
| Place of Publication | Tilburg, The Netherlands |
| Publication status | Published - 1995 |
Service quality, control and employee performance
- M.G.M. Wetzels
- , P. Kunst
- , J.G.A.M. Lemmink
- , J.C. Ruyter, de
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic