Service quality, control and employee performance

M.G.M. Wetzels, P. Kunst, J.G.A.M. Lemmink, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of Workshop on Quality Management in Services V, Tilburg, The Netherlands
Place of PublicationTilburg, The Netherlands
Publication statusPublished - 1995

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