Original language | English |
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Title of host publication | Proceedings of Workshop on Quality Management in Services V, Tilburg, The Netherlands |
Place of Publication | Tilburg, The Netherlands |
Publication status | Published - 1995 |
Service quality, control and employee performance
M.G.M. Wetzels, P. Kunst, J.G.A.M. Lemmink, J.C. Ruyter, de
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic