Service level agreements on software maintenance : controlling the customers expectations

A. April, J.J. Bouman, A. Abran, D. Al-Shurougi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings FESMA-DASMA 2001 Conference, May 8-11, 2001, Heidelberg
Pages	39-48
Publication status	Published - 2001

Cite this

@inproceedings{7039b6b4ad994f10810748826529e777,

title = "Service level agreements on software maintenance : controlling the customers expectations",

author = "A. April and J.J. Bouman and A. Abran and D. Al-Shurougi",

year = "2001",

language = "English",

pages = "39--48",

booktitle = "Proceedings FESMA-DASMA 2001 Conference, May 8-11, 2001, Heidelberg",

}