Service level agreements on software maintenance : controlling the customers expectations

A. April, J.J. Bouman, A. Abran, D. Al-Shurougi

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings FESMA-DASMA 2001 Conference, May 8-11, 2001, Heidelberg
Pages39-48
Publication statusPublished - 2001

Cite this

April, A., Bouman, J. J., Abran, A., & Al-Shurougi, D. (2001). Service level agreements on software maintenance : controlling the customers expectations. In Proceedings FESMA-DASMA 2001 Conference, May 8-11, 2001, Heidelberg (pp. 39-48)