Abstract
No abstract
| Original language | English |
|---|---|
| Title of host publication | Handbook of industrial engineering : technology and operations management |
| Editors | G. Salvendy |
| Place of Publication | Chichester |
| Publisher | Wiley-Interscience |
| Pages | 623-633 |
| Number of pages | 2796 |
| ISBN (Print) | 0-471-33057-4 |
| Publication status | Published - 2001 |
Fingerprint
Service industries
Service quality
System quality
Cite this
Wetzels, M. G. M., & Ruyter, de, J. C. (2001). Service industry systems and service quality. In G. Salvendy (Ed.), Handbook of industrial engineering : technology and operations management (pp. 623-633). Chichester: Wiley-Interscience.
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title = "Service industry systems and service quality",
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author = "M.G.M. Wetzels and {Ruyter, de}, J.C.",
year = "2001",
language = "English",
isbn = "0-471-33057-4",
pages = "623--633",
editor = "G. Salvendy",
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Wetzels, MGM & Ruyter, de, JC 2001, Service industry systems and service quality. in G Salvendy (ed.), Handbook of industrial engineering : technology and operations management. Wiley-Interscience, Chichester, pp. 623-633.
Service industry systems and service quality. / Wetzels, M.G.M.; Ruyter, de, J.C.
Handbook of industrial engineering : technology and operations management. ed. / G. Salvendy. Chichester : Wiley-Interscience, 2001. p. 623-633.Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
TY - CHAP
T1 - Service industry systems and service quality
AU - Wetzels, M.G.M.
AU - Ruyter, de, J.C.
PY - 2001
Y1 - 2001
N2 - No abstract
AB - No abstract
M3 - Chapter
SN - 0-471-33057-4
SP - 623
EP - 633
BT - Handbook of industrial engineering : technology and operations management
A2 - Salvendy, G.
PB - Wiley-Interscience
CY - Chichester
ER -
Wetzels MGM, Ruyter, de JC. Service industry systems and service quality. In Salvendy G, editor, Handbook of industrial engineering : technology and operations management. Chichester: Wiley-Interscience. 2001. p. 623-633