Service industry systems and service quality

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

No abstract
Original languageEnglish
Title of host publicationHandbook of industrial engineering : technology and operations management
EditorsG. Salvendy
Place of PublicationChichester
PublisherWiley-Interscience
Pages623-633
Number of pages2796
ISBN (Print)0-471-33057-4
Publication statusPublished - 2001

Fingerprint

Service industries
Service quality
System quality

Cite this

Wetzels, M. G. M., & Ruyter, de, J. C. (2001). Service industry systems and service quality. In G. Salvendy (Ed.), Handbook of industrial engineering : technology and operations management (pp. 623-633). Chichester: Wiley-Interscience.
Wetzels, M.G.M. ; Ruyter, de, J.C. / Service industry systems and service quality. Handbook of industrial engineering : technology and operations management. editor / G. Salvendy. Chichester : Wiley-Interscience, 2001. pp. 623-633
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year = "2001",
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Wetzels, MGM & Ruyter, de, JC 2001, Service industry systems and service quality. in G Salvendy (ed.), Handbook of industrial engineering : technology and operations management. Wiley-Interscience, Chichester, pp. 623-633.

Service industry systems and service quality. / Wetzels, M.G.M.; Ruyter, de, J.C.

Handbook of industrial engineering : technology and operations management. ed. / G. Salvendy. Chichester : Wiley-Interscience, 2001. p. 623-633.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

TY - CHAP

T1 - Service industry systems and service quality

AU - Wetzels, M.G.M.

AU - Ruyter, de, J.C.

PY - 2001

Y1 - 2001

N2 - No abstract

AB - No abstract

M3 - Chapter

SN - 0-471-33057-4

SP - 623

EP - 633

BT - Handbook of industrial engineering : technology and operations management

A2 - Salvendy, G.

PB - Wiley-Interscience

CY - Chichester

ER -

Wetzels MGM, Ruyter, de JC. Service industry systems and service quality. In Salvendy G, editor, Handbook of industrial engineering : technology and operations management. Chichester: Wiley-Interscience. 2001. p. 623-633