Service industry systems and service quality

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

No abstract
Original languageEnglish
Title of host publicationHandbook of industrial engineering : technology and operations management
EditorsG. Salvendy
Place of PublicationChichester
PublisherWiley-Interscience
Pages623-633
Number of pages2796
ISBN (Print)0-471-33057-4
Publication statusPublished - 2001

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