Service industry systems and service quality

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Abstract

No abstract

Original language	English
Title of host publication	Handbook of industrial engineering : technology and operations management
Editors	G. Salvendy
Place of Publication	Chichester
Publisher	Wiley-Interscience
Pages	623-633
Number of pages	2796
ISBN (Print)	0-471-33057-4
Publication status	Published - 2001

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title = "Service industry systems and service quality",

abstract = "No abstract",

author = "M.G.M. Wetzels and \{Ruyter, de\}, J.C.",

year = "2001",

language = "English",

isbn = "0-471-33057-4",

pages = "623--633",

editor = "G. Salvendy",

booktitle = "Handbook of industrial engineering : technology and operations management",

publisher = "Wiley-Interscience",

}