Service industry systems and service quality

M.G.M. Wetzels, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review


No abstract
Original languageEnglish
Title of host publicationHandbook of industrial engineering : technology and operations management
EditorsG. Salvendy
Place of PublicationChichester
Number of pages2796
ISBN (Print)0-471-33057-4
Publication statusPublished - 2001

Fingerprint Dive into the research topics of 'Service industry systems and service quality'. Together they form a unique fingerprint.

Cite this