Sense MS: a user-centered approach to enrich the messaging experience for teens by non-verbal means

Alia Amin, Bram Kersten, O.A. Kulyk, P.H. Pelgrim, C.M. Wang, Panos Markopoulos

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    19 Citations (Scopus)

    Abstract

    This paper reports the user study and design of a concept to improve mobile messaging for teens. A study of current mobile phone use by teens (16-18) showed that, while they prefer communicating by Short Message Service (SMS), they miss expressiveness in this application. An enhanced SMS application, SenseMS, is designed to support affective communication. An evaluation of a SenseMS prototype has shown that enhancing text messages with contextual information and human embodiment can result in a more pleasant experience for both the sender and receiver. Especially for negative emotions, contextual and emotional information are essential for interpreting the message. The study also showed different usage scenarios, in that SenseMS is preferred for emotion-rich messages, whereas SMS is more appropriate for fast and emotion-poor messages.

    Original languageEnglish
    Title of host publicationMobileHCI 05 - Proceedings of the 7th International Conference on Human Computer Interaction with Mobile Devices and Services
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery, Inc
    Pages161-166
    Number of pages6
    ISBN (Print)1-59593-089-2
    DOIs
    Publication statusPublished - 1 Dec 2005
    Event7th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI 05 - Salzburg, Austria
    Duration: 19 Sep 200522 Sep 2005

    Conference

    Conference7th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI 05
    Country/TerritoryAustria
    CitySalzburg
    Period19/09/0522/09/05

    Keywords

    • Avatar
    • Mobile phone
    • Non-verbal communication
    • SMS
    • Teens
    • Text messaging

    Fingerprint

    Dive into the research topics of 'Sense MS: a user-centered approach to enrich the messaging experience for teens by non-verbal means'. Together they form a unique fingerprint.

    Cite this