This paper describes a case study thal examines how designers use infonnation contained in Human-Computer Interaction literature to select and tailor early design techniques that involve users in design. The case study covers the selection process of a design learn that decided to use a combination of early design techniques to gather user requirements and new design ideas for a novel tele-application. The results indicate that the infonnation contained in the literature can be improved, for example, by providing overview descriptions of early design techniques that summarize a fange of their characteristics, complemented with a checklist to support the decision-making process regarding a detailed plan for user involvement. In addition, the results suggest that further research is needed to provide more detailed information so that designers can more efficiently judge what factors influence the success of user involvement.
|Journal||IPO Annual Progress Report|
|Publication status||Published - 2000|