Satisfaction

Theo van der Voordt, Sandra Brunia, Rianne Appel - Meulenbroek

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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Abstract

This chapter presents some findings from surveys on employee satisfaction in different work environments in the Netherlands and various other European countries. It first discusses why employee satisfaction is relevant for organisations and which factors may influence employee satisfaction. Then the chapter discusses empirical data about employee satisfaction with various building characteristics, facilities and services, and which items are perceived as most important. Based on these analyses typical interventions are presented with related benefits and costs. Furthermore, the chapter discusses how to measure employee satisfaction and suggests a list of eleven topics that should be included in employee surveys to measure employee satisfaction: opportunities to communicate and to concentrate, meeting rooms, seclusion rooms, personal storage facilities, indoor climate, noise levels, chairs, desks and other office equipment, office leisure (e.g. tea/coffee, washroom/shower, restaurant/canteen), general cleanliness and IT services. The chapter ends with a number of questions for future research.
Original languageEnglish
Title of host publicationFacilities management and Corporate Real Estate management as value drivers
Subtitle of host publicationhow to manage and measure added value
EditorsP.A. Jensen, T. van der Voordt
Place of PublicationLondon
PublisherRoutledge Taylor & Francis Group
Pages67-82
ISBN (Electronic)978-1-315-69515-0
ISBN (Print)978-1-138-90718-8
Publication statusPublished - 2016

Keywords

  • employee satisfaction
  • important aspects
  • interventions
  • KPIs
  • future research

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