Revealing work practices in hospitals using process mining

Felix Mannhardt, Pieter J. Toussaint

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

4 Citations (Scopus)


In order to improve health care processes (both in terms of quality and efficiency), we do need insight into how these processes are actually executed in reality. Interviewing health personnel and observing them in their work, are proven field-work techniques for gaining this insight. In this paper, we will introduce a complementary technique. This technique, called process mining, is based on the automatic analysis of digital events, registered in different information systems that support clinical work. Based on an event log, process mining can help in constructing a model of the process (discovery) or with checking to which extend an actual process confirms to a prescriptive model of it (conformance). This paper will briefly discuss two examples, which illustrate the use of process mining.

Original languageEnglish
Title of host publicationBuilding Continents of Knowledge in Oceans of Data
Subtitle of host publicationThe Future of Co-Created eHealth - Proceedings of MIE 2018
EditorsGunnar O. Klein, Daniel Karlsson, Anne Moen, Adrien Ugon
PublisherIOS Press
Number of pages5
ISBN (Electronic)9781614998518
ISBN (Print)978-1-61499-851-8
Publication statusPublished - 2018
Externally publishedYes
Event40th Medical Informatics in Europe Conference, MIE 2018 - Gothenburg, Sweden
Duration: 24 Apr 201826 Apr 2018

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Conference40th Medical Informatics in Europe Conference, MIE 2018


  • Clinical processes
  • Patient trajectories
  • Process mining
  • Work practices
  • Hospitals
  • Delivery of Health Care
  • Health Personnel
  • Humans
  • Data Mining


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