Referral credibility of recovered customers: An empirical investigation in the health care service in India

M.L. Agrawal, K.R. Rao, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of the 8th international research symposium on service quality (QUIS8), 11-14 June, Faculty of Business, University of Victoria, British Columbia, Canada
Place of PublicationCanada
PublisherUniversity of Victoria
Publication statusPublished - 2002
Event8th international research symposium on service quality (QUIS8) - Victoria, Canada
Duration: 11 Jun 200214 Jun 2002

Conference

Conference8th international research symposium on service quality (QUIS8)
CountryCanada
CityVictoria
Period11/06/0214/06/02

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