@inproceedings{024ab1f79dcd4a80848aae360f310684,
title = "Referral credibility of recovered customers: An empirical investigation in the health care service in India",
author = "M.L. Agrawal and K.R. Rao and M.G.M. Wetzels",
year = "2002",
language = "English",
booktitle = "Proceedings of the 8th international research symposium on service quality (QUIS8), 11-14 June, Faculty of Business, University of Victoria, British Columbia, Canada",
publisher = "University of Victoria",
note = "8th international research symposium on service quality (QUIS8) ; Conference date: 11-06-2002 Through 14-06-2002",
}